Knowledge Management ISO Standard

The knowledge management ISO standard, ISO 30401, was published on 1 November 2018. It is available for purchase from the ISO offices in Switzerland or from BSI in the UK.

Written by knowledge management experts, it sets requirements and provides guidelines for establishing, implementing, maintaining, reviewing and improving an effective management system for knowledge management in organizations. (Note: the word ‘system’ here does not refer to IT systems. It’s about people.)

All the requirements of this document are applicable to any organization, regardless of its type or size, or the products and services it provides.

These standards are internationally recognized.

For more information

Listen to this webinar from APM in the UK (24 minutes) given by Judy Payne, one of the authors of the standard. She provides context, including how the standard is intended to be used.

Alternatively, this article from Nick Milton, another of the authors of the standard, provides background to the standard. He lists the benefits of using the knowledge management standard:

  • It gives knowledge management legitimacy as a profession
  • It gives knowledge managers leverage within their organization
  • It can be used in bidding for work
  • And it provides a benchmark for your knowledge management system; a yardstick for you to measure against, and a guide for those organizations who are newcomers to knowledge management to stop them falling into the common pitfalls.

If your organization is serious about knowledge management, purchase your copy of ISO 30401 and use it as a core reference.