Knowledge-sharing is the glue that keeps an organization functioning, through know how and knowing who’s who.
Who do you know? Who do you trust? Who has influence? Who is the go-to person who knows how to get things done? How was something done previously so you avoid re-inventing the wheel?
Some organizations embrace knowledge-sharing as a discipline (known as knowledge management) whereas others assume that knowledge-sharing and know-how just happens. How does it work in your workplace?
Chris Collison explains what knowledge management is, some of the complexity involved and how exciting an area of work it is.